Responsible Gaming

Gaming Should Be Entertainment

Pokies and online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to understand that the house always has an advantage. Play with money you can afford to lose, and never gamble more than your budget allows.

Age Verification

In Australia, you must be 18 years of age or older to participate in gaming activities. If you are under 18, please do not access gaming services. We take age verification seriously and reserve the right to request proof of age at any time.

Parents and Guardians: If you're concerned about a young person's gaming habits, please seek support from the resources listed below.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, help is available:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount of time or money spent
• Gambling with money needed for essential expenses (rent, food, bills)
• Feeling anxious, irritable, or restless when unable to gamble
• Neglecting family, work, or social responsibilities due to gaming
• Borrowing money to fund gaming activities
• Experiencing mood swings related to gaming wins and losses
• Failed attempts to reduce or stop gaming
• Using gaming to escape problems or negative feelings
• Constantly thinking about gaming or planning the next session

Self-Help Tools & Limit-Setting

Most reputable gaming platforms offer tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Cap the total amount you're willing to lose in a given period
• Session Time Limits: Set reminders to take breaks or limit how long you play in one session
• Reality Checks: Receive pop-up notifications during gaming sessions to remind you of time and money spent
• Self-Exclusion: Voluntarily ban yourself from gaming platforms for a set period or indefinitely
• Account Closure: Permanently close your gaming account if needed

Use these tools proactively to maintain healthy gaming habits.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, professional help is available. Reach out to these organisations:

Australia

• Gambling Help Online – Free, confidential support for Australians
  Website: www.gamblinghelponline.org.au
  Counselling services available via phone, email, and online chat
• Lifeline Australia – Crisis support and counselling
  Phone: 13 11 14 (24/7, free call)
  Website: www.lifeline.org.au
• Beyond Blue – Mental health support (often linked to problem gambling)
  Phone: 1300 22 4636 (24/7, free call)
  Website: www.beyondblue.org.au

International Support

• United Kingdom – GamCare
  Website: www.gamcare.org.uk
• United Kingdom – GamStop (Self-exclusion scheme)
  Website: www.gamstop.co.uk
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org

Take Action Today

If you believe you have a gambling problem, please reach out for help now. Problem gambling is treatable, and support is available. There is no shame in seeking assistance – many Australians have successfully recovered with professional support.

Contact Gambling Help Online today to speak with a counsellor or access resources in your area. You can also call Lifeline on 13 11 14 if you're in crisis.

Remember: Gaming should be fun. If it's no longer enjoyable, it's time to seek help.